The service point is located in Physicum, Gustaf Hällströmin katu 2, 1st floor (next to the library).
The Viikki service point is also open again; access through the entrance on the Viikinkaari side.

You can submit a service request on our website or visit our service points on weekdays, 9 am - 3 pm.

HelsinkiUni Help opening hours

Customer service

You can reach our customer service via chat and at our service counters 
on weekdays from 9 a.m. to 3 p.m., or by submitting a service request form.


Note! The Service point in Viikki is closed until further notice due to water damage.


Upcoming: On August 24, 2026, HelsinkiUni Help’s new on-site service point will open on the Kumpula campus.

Special opening hours

11 Aug, Note: HelsinkiUni Help's chat service for student advising is temporarily closed due to high volume of customer inquiries. You can submit a service request on our website.

 
Thu 24.12.2026 Christmas Eve, customer service closed
Fri 25.12.2026 Christmas Day, customer service closed
Fri 1.1.2027 New Year's Day, customer service closed