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Contact us – We will help you

  • An easy way to receive help and answers to your questions is to contact us on the HelsinkiUni Help chat. We are available on weekdays from 9 a.m. to 3 p.m. Using the chat requires accepting cookies.

  • If your query remains unanswered after using the search function or the chat, you can submit a service request. We will get back to you as soon as possible.

  • Come and talk to us at an on-site service point. The service points offer guidance and advice to University of Helsinki students, applicants and staff.

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What is HelsinkiUni Help?

HelsinkiUni Help is a new multichannel service model for university services. It consists of an easy-to-use digital service as well as face-to-face customer service at physical service points on campus. At the core of the digital HelsinkiUni Help service is an AI-powered search that retrieves information from various university websites. If you wish, you can chat with HelsinkiUni Help’s customer service staff or submit a service request. You can also visit a HelsinkiUni Help point on campus to take care of your matter.

People gathered around tables looking at a computer.